Terms & Conditions

Last Updated: 8 Aug, 2026

Welcome to Joshi's Premix (“we”, “us”, “our”). These Terms & Conditions govern your access to and use of our website https://joshispremix.com and your purchase of products through our online store.

By accessing our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or place an order.

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1. Eligibility and Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms & Conditions.

By using this website or placing an order, you confirm that:

• The information you provide to us is accurate and complete.

• You are legally capable of entering into a purchase transaction.

• You will not use the website for any unlawful, fraudulent, or unauthorized purpose.

• You will not attempt to interfere with the security, operation, or functionality of the website.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities carried out through your account.

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2. Products and Product Information

We offer products including instant beverage mixes, soups, refreshments, snacks and many more. We make reasonable efforts to ensure that product names, descriptions, ingredients, prices, availability, and other information displayed on the website are accurate and up to date.

However, product appearance, packaging, labeling, and other details may vary from the information displayed online.

Customers should carefully read the product description, ingredient information, packaging information, and any applicable allergen information before purchasing or consuming a product.

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3. Orders and Acceptance

When you place an order through our website, you are making a request to purchase the selected products.

After receiving your order, we may send an order confirmation through email, SMS, WhatsApp, or other available communication methods.

An order will be considered accepted only when we confirm the order and/or dispatch the products.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Inability to deliver to the specified location.

• Other circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the original or an appropriate payment method.

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4. Prices and Payments

All product prices displayed on the website are in Indian Rupees (₹) unless otherwise stated.

Applicable taxes, delivery charges, handling charges, or other additional charges, if any, will be displayed during the checkout process.

We may accept payments through payment methods made available on our website, including applicable online payment methods.

We reserve the right to change product prices, offers, discounts, and other commercial terms at any time. Such changes will not affect orders that have already been confirmed, except where required due to an obvious pricing or technical error.

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5. Shipping and Delivery

Orders will be shipped to the delivery address provided by the customer during checkout.

Estimated delivery times displayed on the website are indicative and may vary depending on the delivery location, availability of products, logistics providers, weather, public holidays, or circumstances beyond our reasonable control.

The customer is responsible for providing a correct and complete delivery address and contact information.

For detailed information regarding delivery charges, delivery timelines, and applicable delivery areas, please refer to our Shipping Policy.

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6. Cancellation, Returns and Refunds

Order cancellation, returns, replacements, and refunds will be governed by our Cancellation, Return & Refund Policy.

Customers should review that policy before placing an order.

Products that are perishable, consumable, opened, damaged after delivery due to improper handling, or otherwise excluded under our applicable return policy may not be eligible for return or replacement, subject to applicable law and our stated policy.

Any approved refund will be processed according to the applicable refund policy and payment method.

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7. Product Quality and Customer Responsibility

We take reasonable care in preparing, packaging, and supplying our products.

Customers are responsible for:

• Reading the product label and ingredient information before consumption.

• Checking applicable allergen information.

• Following preparation, storage, and usage instructions provided with the product.

• Storing products appropriately after delivery.

• Not consuming products that appear damaged, spoiled, contaminated, or otherwise unsafe.

If you receive a product that appears damaged or defective, please contact us at contact us as soon as possible with your order details and, where appropriate, photographs of the product and packaging.

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8. Intellectual Property

All content available on this website, including but not limited to:

• Business name and logo.

• Product names and descriptions.

• Text and written content.

• Graphics and designs.

• Photographs and other visual materials.

• Website layout and design.

• Trademarks and branding.

is owned by or licensed to Joshi's Premix, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any website content without our prior written permission.

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9. Account Suspension or Termination

We reserve the right to suspend, restrict, or terminate a customer's account or access to the website if we reasonably believe that the customer:

• Has violated these Terms & Conditions.

• Has provided false or misleading information.

• Has engaged in fraudulent or unauthorized activity.

• Has misused the website or its services.

• Has attempted to interfere with the website or its security.

Any outstanding obligations that arose before account termination will continue to apply.

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10. User Responsibility and Indemnification

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You agree to use the website and purchase our products responsibly and in accordance with applicable laws.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Joshi's Premix, its owners, employees, representatives, and service providers from claims, losses, damages, liabilities, costs, or expenses arising from your unlawful use of the website, violation of these Terms, or misuse of our products.

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11. Limitation of Liability

To the maximum extent permitted by applicable law, Joshi's Premix shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the website or inability to access the website.

We are not responsible for delays, interruptions, or failures caused by circumstances beyond our reasonable control, including but not limited to internet failures, payment gateway issues, logistics delays, natural events, government restrictions, or other force majeure events.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

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12. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other operational requirements.

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13. Changes to Products and Commercial Terms

We reserve the right to modify, discontinue, replace, or update products, product formulations, packaging, prices, offers, availability, and other commercial terms at any time.

Changes will not affect an order that has already been confirmed, except where required by law or in the event of an obvious error.

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14. Changes to These Terms

We may update or modify these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after the updated Terms are published constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

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15. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, store, and process personal information.

Please review our Privacy Policy before using the website or placing an order.

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16. Governing Law and Dispute Resolution

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to these Terms, the website, or a purchase shall first be attempted to be resolved amicably by contacting us at the details provided below.

If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts located in INDIA, subject to applicable law.

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17. Contact Information

If you have questions regarding these Terms & Conditions, your order, or our products, please contact us through contact page.